RETURNS & EXCHANGES

MADE TO BE WORN. MADE TO LAST.

At DUST & CO., we want you to love every piece you receive. If something isn't quite right, we're here to make the return process as simple as possible.

CHANGE OF MIND & WRONG SIZE

We accept returns for change of mind or incorrect sizing within 30 days of receiving your order, provided the item is:

• Unworn and unused

• Unwashed

• In its original condition

• Free from marks, stains, odours or damage

• Returned with all original tags attached

For change-of-mind and sizing returns, return postage is the responsibility of the customer.

Once your return has been received and inspected, we'll process your approved refund or exchange.

EXCHANGES

Need a different size? No worries.

Contact us with your order number and the size you'd like to exchange your item for. Once we receive and approve the returned item, we'll arrange your replacement.

Exchanges are subject to availability. If your requested size is unavailable, we'll offer an alternative solution.

STICKERS

All sticker sales are final. Stickers cannot be returned or exchanged for change of mind, incorrect selection or sizing.

If your stickers arrive damaged, faulty or incorrect, please contact us as soon as possible with your order number and photos of the issue so we can assess the problem and provide an appropriate remedy where required under Australian Consumer Law.

FAULTY OR INCORRECT ITEMS

We take pride in the quality of every DUST & CO. piece that leaves our hands.

If your item arrives faulty, damaged or you've received the wrong item, please contact us as soon as possible with your order number and photos of the issue.

If the issue is confirmed to be our error or a genuine product fault, we'll work with you to provide an appropriate remedy in accordance with your rights under Australian Consumer Law, including covering reasonable return postage where required.

SALE ITEMS

Sale and promotional items may be subject to different change-of-mind return conditions. Any exclusions will be clearly stated at the time of purchase.

Your Australian Consumer Law rights still apply to sale items where applicable.

HOW TO START A RETURN

To request a return, contact us through our website or customer service email with:

Order Number:
Full Name:
Item Being Returned:
Reason for Return:
Refund or Exchange:

Please wait for your return to be approved before sending your item back.

Once approved, we'll provide the return instructions and, where applicable, an Australia Post return label.

REFUNDS

Approved refunds will be issued to the original payment method used for the purchase.

Please allow processing time for your bank or payment provider to display the funds in your account.

Original shipping costs are generally non-refundable for change-of-mind returns, unless otherwise required under Australian Consumer Law.

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THE DUST & CO. PROMISE

We don't just want you to wear DUST & CO. — we want you to live in it, make memories in it and get it dirty.

If something isn't right, reach out. We'll do our best to make it right.

DUST & CO.
Live Like You're Dying.